We care about every detail
(71) 711 00 00 |cc.dcsystem@impel.pl
1659

SERVICE MANAGEMENT

With our many years of experience of working with demanding partners, we offer services based on a service-management system. The elements of the system guarantee delivery, implementation and completion of the service in accordance with the agreed terms.
We implement effective solutions and offer technological consultancy.

ELEMENTS OF THE SERVICE MANAGEMENT SYSTEM

FACILITY AUDIT

This takes place when establishing our work with the client. A detailed analysis of the needs and specifics of the facility and identifying the critical points is the basis for the preparation of a cleaning service that is tailored to individual needs.

SERVICE DEPLOYMENT

When entering the client’s facility, we are fully prepared to deliver the service. Joint action of the commercial and operational teams, support from technologists and close cooperation between the customer and account manager guarantee smooth and timely service provision.

SERVICE IMPLEMENTATION

People, technology, proven standards and a flexible approach to the client: this all helps us to maintain the highest level of service implementation. At the same time, we take care of developing and improving the area.

QUALITY CONTROL

We know that only accurate and multi-channel observation and quality assessment make it possible to deliver the promised service to the client. We have implemented a palmtop system of monitoring quality. We rely on communication with the client supported by system tools: online customer services and regular customer satisfaction surveys.

ACCOUNT MANAGER

The account manager is the key person in the process of service delivery. They are always available to the client and know everything about the facility and the service. The account manager supervises and develops the competences of employees, looks for new solutions, and improves the process. They will actively listen, observe and quickly react to the client’s changing needs.

SERVICE MANAGEMENT SYSTEM

analysis, strategy and plan

Solutions strategy for cleaning services

 

Identification and analysis of client needs


100%
satisfaction

Assessment of the cleanliness of the building